I was looking for S21 Ultra Leather case which has not much stock since launch. Couple of days back i got a stock alert but when I added to cart it shows "ITEM CANNOT BE PURCHASED".
1. When I called samsung support they asked me to drop a mail with screenshot. - I dropped the mail and was awaiting for reply 😐
2. No response. I had a live chat with customer support. They asked me to check in stores which I already did and no stock with them 🙄
3. Yesterday I got a reply mail to uninstall the app and reinstall and try again. I did and the issue exist and sad part is the same error comes in other device. I replied the same over mail😬
4. Today I got a mail no stock online and check the stores.🤪. The store guys tell they have not received stocks till date and asking me to check online app. 😳
5. I went to samsung site to escalate on this pre defined dumb replies and I got a email id of service head India and dropped a mail explaining the full story 🧐
6. He replied to write to samsung estore customer support 🤯.The same email id where i started. Below screenshot for you reference.
7. Next if I am writing to their CEO as per their site (Refer 2nd Screen Shot), should I write direcly or continue to find their Samsung estore CEO. 🤐
Is their any issues in my communication. Your views please.
