Confused 🤔 Passing the Buck Story

[Cybusiness]

I was looking for S21 Ultra Leather case which has not much stock since launch. Couple of days back  i got a stock alert but when I added to cart it shows "ITEM CANNOT BE PURCHASED".

1. When I called samsung support they asked me to drop a mail with screenshot. - I dropped the mail and was awaiting for reply 😐

2. No response. I had a live chat with customer support. They asked me to check in stores which I already did and no stock with them 🙄

3. Yesterday I got a reply mail to uninstall the app and reinstall and try again. I did and the issue exist and sad part is the same error comes in other device. I replied the same over mail😬

4. Today I got a mail no stock online and check the stores.🤪. The store guys tell they have not received stocks till date and asking me to check online app. 😳

5. I went to samsung site to escalate on this pre defined dumb replies and I got a email id of service head India and dropped a mail explaining the full story 🧐

6. He replied to write to samsung estore customer support 🤯.The same email id where i started. Below screenshot for you reference.

7. Next if I am writing to their CEO as per their site (Refer 2nd Screen Shot), should I write direcly or continue to find their Samsung estore CEO. 🤐

Is their any issues in my communication. Your views please. 

[shoeb1]

same happening with my s21 ultra

[shoeb1]

they are neither providing stock to offline stores nor their app is working

[shoeb1]

Samsung has worst after sales services..i should have just continued with iPhone..instead of 12 pro max i bought this ..coming from 11pro max

[Cybusiness]

Yes bro I even quoted the same example of Apple keeping stock of all the accessories in Apple India Site to the mail to Service Head Samsung India.

How many days i can hold for a case. Other 3rd Party Manufactures like Spigen cases do not have camera protection

[Scott]

kindly check... Black is in stock... Brown is not available.

[Cybusiness]

It will show available. Just add to cart. It will show Item cannot be purchased

[Scott]

it looks like glitch as other items can be added to cart not this one... it shows available but actually it isn't.

[Cybusiness]

yes. Thats the one I keep explaining to samsung and they are not understanding at all. But keep getting pre defined replies.

[Cybusiness]

Finally a Reply