Original topic:

Complaint Regarding Camera and Touchpad Performance of Samsung S25

(Topic created on: 07-24-2025 01:44 PM)
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sparmarumaled
Beginner Level 2
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Galaxy S
Complaint Regarding Camera and Touchpad Performance of Samsung S25 Dear Samsung India Team, I am writing to express my dissatisfaction with the camera and touchpad performance of my recently purchased Samsung S25 model. The camera quality is exceptionally low, comparable to what one might find in phones costing ₹10,000-₹20,000. This is highly disappointing, as I expected a much superior camera given the S25's premium positioning. Additionally, the touchpad responsiveness is not up to standard, impacting the overall user experience. I kindly request you to investigate these issues and provide a suitable resolution. I look forward to your prompt response and a solution to improve my experience with the Samsung S25. Thank you, [Your Name] [Your Address] [Your Phone Number] [Your Email Address] 
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cs_member10
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.

Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Galaxy S
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