Can't access locked samsung notes

[Azura_nur]

I used to use samsung m30s. I now bought a new samsung s24+.

I synced using smart switch. 

When I was using my pervious phone, my samsung account was based in UAE.

On my new phone, after syncing, I opened my samsung account and put my current location to India. 

Now I'm discovering that I'm unable to access my locked notes both on my old phone and new one. 

The error message on both phones is the same thing: 

"Can't open a note locked by another account"

Please see attached screenshot. 

Samsung is treating India as my new account and UAE as another account, 

Even though I have only one account connected to the same email id .

[Oneui_new]

May be you created a new samsung id in your new device. Log in to your old samsung account then you will be able to access it.

[Azura_nur]

Thanks for your response, Kuldip. It's the same Samsung account.

[Gaurav_1005]

You have to login with same Samsung account to access that notes

[Azura_nur]

Thanks, Gaurav. It's the same account. Samsung is treating it like a different account.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Azura_nur]

Done. Thanks for your response.