Device Model: Samsung Galaxy S25 Ultra Software Version: S938BXXS1AYC2 Issue Noticed Since: April 19, 2025 Purchase Date: February 2025 --- Issue Description: I am experiencing a vibration and shaking issue with the camera on my Samsung Galaxy S25 Ultra, specifically when zooming in or zooming out. The camera view becomes unstable, vibrates/shakes continuously, and makes it impossible to capture clear images or videos. This issue occurs: In both Photo and Video modes While using the rear camera Under all lighting conditions Attached: A screen recording showing the issue: Screen_Recording_20250420_115722_Camera.mp4 --- Troubleshooting Steps Taken: 1. Restarted the device 2. Cleared Camera app cache and data 3. Confirmed software is up to date (S938BXXS1AYC2) 4. Tested in Safe Mode – issue remains 5. No signs of physical damage or lens obstruction --- Request: Please investigate and advise a resolution. If the issue is hardware-related, I am open to visiting a Samsung service center or following your guidance for repair or replacement. As this affects a key feature of the device, I request prompt support. Thank you, Rahul Khorwal
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Then I believe there's no physical damage to the OIS. But your phone is facing some different issue. If you bought it from a physical store visit it once else visit service center. I also faced camera issue when I bought my s24 ultra. They replaced the device within a day. I hope it helps you.
Looking at your video clips it seems it's not a software issue rather a physical issue with the OIS. Don't worry service centres will help you out without any charges.
As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.
Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Same issue. Samsung is not taking any responsibility on this. Neither providing a clear resolution. All they say that technical team is looking into. I haven't visited the service center yet as I am worried that phone will get open just in 2 months 🥲 waiting if they provide any software update as it happened post april update
