Original topic:

Camera problem

(Topic created on: 09-23-2024 07:50 PM)
215 Views
rokking
Active Level 4
Options
Galaxy S
after Update my Samsung S23 Ultra i having Zooming problem on Camera..
after 16x to 20x zoom the pic is have Haziness..
4 Comments
Manasd
Active Level 5
Galaxy S
Yes getting sm type of photos
0 Likes
rokking
Active Level 4
Galaxy S
yes..
then what's the option to do this well
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Samsung has found an issue where camera images may be affected at specific zoom levels when using the 'Maximum' option in Intelligent Optimization.

A software patch is being developed to address this issue, so it's important to keep your device's software updated. As a temporary solution, you can adjust the quality optimization setting to 'Medium' or 'Minimum' within the Intelligent Optimization section of the Camera settings.

Path: Camera app > Settings > Intelligent Optimization > Quality Optimization and select either 'Medium' or 'Minimum'. The default setting is 'Maximum'.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
rokking
Active Level 4
Galaxy S
no
nothing is happening after doing all this ..
0 Likes