Resolved! Solved

Original topic:

Camera lag problem in s24 ultra

(Topic created on: 08-29-2024 10:56 AM)
243 Views
Prince_2922
Active Level 1
Options
Galaxy S
Iam facing a camera lag problem in my s24 u since many days.
The camera application lags...when i open it

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

0 Likes
8 Comments
Tech_xplorer
Active Level 9
Galaxy S
Tried Clear cache?
0 Likes
Prince_2922
Active Level 1
Galaxy S
Yes...i have cleared the cache. But still facing same issue
0 Likes
mudassarfa
Active Level 8
Galaxy S

 

  • Clear Cache: Go to Settings > Apps > Camera > Storage, and clear the cache.
  • Disable Scene Optimizer: Turn off the Scene Optimizer in the camera settings.
  • Restart Phone: A simple restart can often resolve temporary issues.

 

0 Likes
goodthings
Expert Level 5
Galaxy S
Please clear catche and clear data of this app and reset camera settings also reset all settings of your's device in general management settings then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
Prince_2922
Active Level 1
Galaxy S
Still facing same issue
0 Likes
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes