Camera issue

[bbharti92]

Dear samsung team,

I am facing issue with samsung s21 5g chrome browser online camera blur issue.

Dear samsung mobile,

Kindly improve the chrome browser online camera issue

Actually i am opening a online account with axis bank with the given link and during the the time of online video kyc process camera is blur and not focused well and same process with other brand phone its working good. 

For the checking of issue for the same i am given to you account opeing process link and this is work only with Google chrome browser recommend by AXIS BANK

https://digital.axisbank.com/?utm_source=cso&utm_medium=branch&utm_campaign=vcip-sales-qr&utm_conten...

[Abpal]

Try opening with Samsung internet browser, as it also based on chromium engine.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.  

* Check after rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.
 
Warm Regards,  
Samsung Customer Support 

[dkkkk]

i have faced the same issue.. due to blur camera my credit card approval get cancelled... all 3 samsung mobiles having same blur camera in online video kyc... need to rectify this issue samsung

[ThaneshM21]

I am also facing t same issue while kyc

[me_babar]

If you are facing the camera blur issue while performing video Kyc in Samsung devices try using Mozilla Firefox browser as it uses a different engine. The camera quality is very clear same as it's in your Samsung device. Try and Thank me later.
POV : It works with my Samsung M52 device.

[Adityabajpai]

Most ekyc only works with Chrome, please suggest any other way

[Members_otdzgrk]

Same issue with F62

[me_babar]

If you are facing the camera blur issue while performing video Kyc in Samsung devices try using Mozilla Firefox browser as it uses a different engine. The camera quality is very clear same as it's in your Samsung device. Try and Thank me later.
POV : It works with my Samsung M52 device.

[me_babar]

If you are facing the camera blur issue while performing video Kyc in Samsung devices try using Mozilla Firefox browser as it uses a different engine. The camera quality is very clear same as it's in your Samsung device. Try and Thank me later.
POV : It works with my Samsung M52 device.