Camera issue

[Hubter]

I am using s24 plus for the last 7 months now i am facing black color screen like thing while using 0.6 zoom in 3:4 frame in photo and the camera rattling sound also very loud and noisy

What might the issue for these

[Hubter]

Ok br you are saying that the camera orientation might be miss aligned

[Si_Emon051]

Yep It seems to be most likely

[Hubter]

But if i switch to 1:1 frame that thing is not coming

[Prasun1]

Bro it's your phone cover 😭🙏

[Hubter]

Ok bro

[Prasun1]

Did it worked?

[Hubter]

Some kind of software issue

[Prasun1]

U tried after removing the cover??

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check physical condition of your camera lens.

● Kindly clean the camera lens by microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support