Camera issue

[Naazq]

I went to the service center today and they said its a known issue with s25 ultra . The service center i visited was FIRST FLOORSHOP NO 21-23, SHANTI PLAZA, near Rasaz Circle, next to BHARAT GAS GODWON, Sector 11, THEATRE, Mira Road East, THANE, Mira Bhayandar, Maharashtra 401107. After leaving from the center i took another video and photo which i am attaching. Is Samsung expecting me to use the phone with this Camera Quality . There are so many post and log files i have raised and visited the store also and yet I get the answer saying this is a known issue 

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Naazq]

That is already done and they asked me to go to service center which I did but it looks like I am going around in circles service center says its a known issue without even checking my phone they said we have received multiple reports for the same error and its the issue with the phone cannot do anything to help .. is what I hear from physical service center of Samsung

[goodthings]

Kindly complaint repeat again and again on same chanel. Thanks.

[Naazq]

Will that help they will again ask me to go to service center . Service center people are so rude i kept telling them to check my phone to see if there is any issue they just didn't check anything and gave my phone back saying its known issue there was no job sheet created as well so there is no record of me visiting the service center is what customer service is saying when I'm trying to tell them that I went and provided the address for the service center as well

[goodthings]

You're welcome to here.

[DennisRulz]

That's bad ! I can see the disappointment in ur eyes..spending hefty money and not getting proper response. Just a thought, check without tempered glass if your phone have it....

[Naazq]

I dont have any tempered glass on my phone

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Naazq]

How many times do I need to do that can you check please i have already done that...