It's been 3.5 years since I bought the mobile. The camera hasn't been working for the last 2 years — it freezes while taking photos or recording videos. I’ve already cleared the cache and even did a factory reset, but after the One UI 7 update, the issue has worsened. A screen recording is attached for reference. I need a solution.
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
