Original topic:

Camera issue in galaxy s23 ultra

(Topic created on: 2 weeks ago)
27 Views
Sailesh32
Active Level 1
Options
Galaxy S
Hello Samsung,

I recently took a picture with my 200-megapixel camera, but I noticed that the image resolution is only showing as 150 megapixels. Could you please help me resolve this issue as soon as possible?

5 Comments
Ak_Rocks
Active Level 6
Galaxy S
Switch your aspect ratio to 3:4

Mark as solved by clicking 3dot
s23_ultrabd
Active Level 6
Galaxy S
Why anyone don't saying selfie camera blur issue of samsung S23 Ultra? When taking group selfie, it just blurs everyone in the back, except the person in the front.
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Samsung has found an issue where camera images may be affected at specific zoom levels when using the 'Maximum' option in Intelligent Optimization.

● A software patch is being developed to address this issue, so it's important to keep your device's software updated. As a temporary solution, you can adjust the quality optimization setting to 'Medium' or 'Minimum' within the Intelligent Optimization section of the Camera settings.

● Path: Camera app > Settings > Intelligent Optimization > Quality Optimization and select either 'Medium' or 'Minimum'. The default setting is 'Maximum'.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

0 Likes