S22 Ultra White Patch on Left Side of camera and Screen Flickering After update

[sebulu07]

As a longtime supporter of Samsung products, I am reaching out to share my recent and rather disappointing experience with the Galaxy S22 Ultra. My family and I have consistently chosen Samsung for our devices, including the Galaxy Flip 4, Galaxy S20, and so on,  due to the brand’s strong reputation for quality and innovation. However, my current situation with the Galaxy S22 Ultra has left me disappointed.

After the most recent security update on October 1st, a white strip appeared on the display along the left side of the camera, and the screen has now started flickering intermittently. I can assure you that the device has been well-maintained and has not suffered any drops or other damage.

When I contacted Samsung customer support via both email and phone, I was advised to send the device to a service center, which would require at least a two-week repair period. Additionally, I was informed that I would be responsible for both shipping and repair costs, as this issue is considered outside warranty coverage.

This response is unexpected and feels unjust, especially given the premium price I paid for this flagship model. I anticipated a higher standard of durability and support from Samsung’s leading devices. I have also noticed that this issue appears to be quite common among Galaxy S22 Ultra users, as numerous complaints with similar problems have been shared online.

I respectfully ask for your assistance in addressing this matter and providing a fair resolution that does not involve a costly repair.

For your review, I have attached photos of the display showing the white strip near the camera, along with a video capturing the screen flickering.

Thank you for your attention to this matter. I look forward to your response and to a resolution that upholds Samsung’s commitment to quality and customer care.

[rita111]

Please call service center and tell them your experience

[sebulu07]

I have contacted service center, they  have rejected since its from abroad. I tried support via email, Whatsapp and call.Still no luck.

[sonudevia]

Ye samsung ke har ek device ke liye common hai bhai naki sirf s series samsung ab ek thagu brand ban gaya hai iske phone hi lena band kar isko line pe lana hai toh

[Prashantbgh]

I had exactly this problem but Samsung solve it freely. They first check my device a physical test and then replace a new display free of cost. But your one is from abroad and Samsung May be not replace your phone's display free of cost.

[itsmanishh]

Do limit display to lower resolution will solve issue,this hapens due to pixel damage either by drop aur some pressure on screen do check bottom corner for dents

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[mhraju26]

You'll get free screen replacement if it was bought officially within 3 years.

[sebulu07]

Its not even 3 years since the phone was released. I have shared the purchased details from Amazon UAE.
They have rejected it sighting there is no guideline for overseas model.
It never fell down and was safe in my hands , the only change was the update. If its kept to 60 Hz it does not come up as well.