Original topic:

Camera Issues on Samsung Galaxy S24 Ultra

(Topic created on: 03-03-2024 09:06 PM)
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HusainAlmualif
Beginner Level 2
Options
Galaxy S


I have a problem with my phone camera. The 1x, 2x, 5x, and 10x zoom are all working perfectly, with great resolution, colors, and contrast. However, when I use the 3x zoom, the colors and resolution change drastically, as if the camera is suddenly outdated. Is there a solution to this problem?
8 Comments
Zammi
Active Level 9
Galaxy S
Reset camera settings.
Then install camera assistant from Galaxy store (it's a good lock module).
One install, you will get Camera Assistant option in camera settings.
Enable 'Focus over speed ' option available in camera assistant. This option improves the quality of the photos a lot.
HusainAlmualif
Beginner Level 2
Galaxy S
Hi Mr. Zammi,

I appreciate your help with trying to fix the camera issue on my Galaxy S24 Ultra. I have tried all of the steps you suggested, including:

* Resetting the camera settings
* Installing the Camera Assistant app from the Galaxy Store
* Enabling the "Focus over speed" option in the Camera Assistant

Unfortunately, the problem still persists. The 3x zoom still produces blurry and distorted photos, while the other zoom levels (1x, 2x, 5x, and 10x) work perfectly.

I have also tried the following:

* Clearing the camera app's cache and data
* Updating the camera app
* Restarting my phone
* Wiping my phone's cache partition

Nothing has worked so far. I am starting to think that this is a hardware issue with my phone.

Do you have any other suggestions?

Thanks,
Zammi
Active Level 9
Galaxy S
When you are in 3x zoom, try to cover one lens at a time to figure out which lens is being used. Clean the lens with a micro fiber cloth. If the issue persists, you might visit a Samsung service center to check it out.
Zammi
Active Level 9
Galaxy S
And there's March update - will be available this week. Some users in US/UK are saying March update has improved the camera quality as well.
laibah_59
Active Level 7
Galaxy S
Please try to restart your phone
laibah_59
Active Level 7
Galaxy S
Or you can wipe the camera
laibah_59
Active Level 7
Galaxy S
Some users are also facing these issues
Samsung_specialist
Community Manager
Options
Galaxy S

If you're experiencing blurry and distorted photos when using the 3x zoom on your Samsung device, there are several troubleshooting steps you can try:

1. Clean the Lens: Ensure that the lens of your camera is clean and free from any dirt, smudges, or fingerprints. Use a microfiber cloth to gently wipe the lens.
2. Restart the Device
3. Check Camera Settings:Review the camera settings to ensure that there are no settings enabled that could be causing the issue. Specifically, check if any filters or effects are enabled that could impact image quality.
4. Update Camera App
5. Test in Different Lighting Conditions
6. Reset Camera Settings
7. Check for System Updates


If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

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