Camera Issue

[harsh145633]

My S24 plus is facing a issues in camera during zoom in, it starts shaking and phone starts vibrating, it's not in camera it's on all the apps that use camera like Snapchat or Instagram 

[Amjad2008]

Yes

[MJS24PLUS]

Yess and while shooting videos it adjust brightness but after recording it ,if we play video it suddenly shows fluctuating brightness and sometimes it happen also on scrolling any social media scrren get fainted

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Based on your query regarding camera issue, kindly perform the given steps below: -

• Reset camera app Settings: open camera app>>Settings >>Reset settings>>Tap Reset.

• Clear camera app data: Settings >> Apps >> Camera >> Storage >> Clear data

• Remove the third-party apps: Settings >> Apps >> Select the third party App >> Uninstall.

• Update device software: Setting >> Software update >> Check for update >> Download If available.
>> Make sure the phone or tablet is connected to the internet and charged to at least 50% before installing a software update.

• If the issue persists then reset the phone, and follow the below steps:

• Backup and Factory Data reset: Kindly create a data backup of your device via the SMART switch mobile application or Smart Switch PC Suite and reset the device through the below steps:-

• Setting >> Backup and Reset >> Factory data reset OR Settings >> General Management >> Reset >> Factory data reset.

Note: Remember the Google password before resetting the device because it is required during the initial setup.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support