Camera Bug

[Udaykumar_Parnapalli]

I'm using Samsung Galaxy S20 FE 5g I'm facing issue in the camera application. When I switch to the 3x mode on Camera app. The camera uses the primary lens itself for zooming in but it doesn't uses the dedicated 3x telephoto lens provided on the camera module. And the Telephoto lens isn't working it switches to primary lens even after having an 3x optical zoom given in the camera. 

[Sidhabhi]

Try it in bright/natural light and check

[Ab_Heartsy]

Read my post in my profile, it's a known issue/bug.🥴

[Udaykumar_Parnapalli]

Ok

[samfan91]

I observed this kind of camera behavior on other brands also. Only solution is using pro/manual mode.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your concern and apologize for the inconvenience caused, to understand your issue better we would like to Call you and take remote ofyour device along with our R&D team.

We request you to kindly share your contact details with the preferred date and time of calling

Phone number :

Preferred date of Calling:

Preferred time of calling:

Thank you for writing to us.