Original topic:

Camera App Portrait Post Processing Issue

(Topic created on: Sunday)
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marangalaxy
Active Level 1
Options
Galaxy S
After Taking the Photo on Potrait mode, Post processing the Photo is Loding continously. This is Notification from camera app "Refining Picture". It's take 20 hours time still not processing the photo. In gallery, Photo is there but in Normal Picture.
12 Comments
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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marangalaxy
Active Level 1
Galaxy S
How to get a Log file?
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DINKAR_A34_5G
Expert Level 4
Galaxy S
Go to Camera settings > Intelligent optimisation > Select Minimum.