Calling Problem

[ronitghaghada]

Can anyone tell me what's the problem in my phone? I have s21 fe If i call someone that person can hear me perfectly but i can't hear that persons voice during normal call. I have checked all the test for mic and speaker 🔊 all are normal and working perfectly fine. 

[AJAB_MORIA]

You should visit your nearest service center (if possible).

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file as you have already tried the possible steps. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[lofter]

Uninstall truecaller.