Post update to One ui 5.0 Android 13 on my s21 ultra i am facing peculiar problem. I have jio Sim in slot 1 and airtel in slot 2. When I Switch mobile data to jio.I don't receive Incoming Calls on My Airtel number but when I use airtel Sim for mobile data and calls their is no such problem. Any Solution.
Strange... I'm using sim 1 as Airtel and sim 2 as Jio and most of the time I'm uskng data from Jio sim2 to check 5G(Which is still not showing, even after receiving welcome offer and area also feasible but never faced such issued... Btw my device is not Indian Varient S21U SM-G9980
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Kindly restart your smartphone once and also re-insert your SIM card. Check device network in an open area: Kindly check your device in a different location/network coverage area.
Check device network mode settings Please follow the below steps. Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode. Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.
Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
