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Original topic:

Call forwarding problem

(Topic created on: 3 weeks ago)
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Soumyadip711
Active Level 1
Options
Galaxy S
When any call is coming forwarded call is showing but i did not on call forwarding.
Please help me to solve this problem. 

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Solution
sumitkhemnar
Active Level 6
Galaxy S
Agar aapne manual forwarding ON nahi ki hai, phir bhi ye dikh raha hai, toh ise in steps se theek karein:
1. Universal MMI Code (Sabse Asar-daar)
Ye code har network par kaam karta hai aur saari active forwardings ko ek saath band kar deta hai:
Apna Phone Dialer open karein.
##002# dial karein aur "Call" button dabayein.
Aapko ek message dikhega: "Erasure was successful." Iska matlab saari forwardings hat gayi hain.
2. Check Supplemental Services Settings
Kayi baar background mein "Conditional Forwarding" ON reh jati hai (jaise jab phone unreachable ho):
Phone App > 3 dots (⋮) > Settings.
Supplementary services par tap karein (Thoda load hone mein time lega).
Call forwarding > Voice call par jayein.
Check karein ki Always forward, Forward when busy, Forward when unanswered, aur Forward when unreachable sab "Off" hain ya nahi. Agar koi ON hai, toh use manual OFF kar dein.
3. Network Settings Reset
Agar codes se kaam nahi ban raha, toh network configuration mein dikkat ho sakti hai:
Settings > General management > Reset.
Reset network settings par click karein. (Isse aapka Wi-Fi aur Bluetooth reset hoga, data nahi).
4. SIM Card Refresh
Ek baar phone ko Switch OFF karein.
SIM card nikaal kar dobara insert karein aur phone ON karein. Isse network towers se fresh signal milta hai.
📝 Expert Note for Community:
"Bhai, aksar ye message tab aata hai jab 'Call Waiting' ya 'Voicemail' services active hoti hain. Sabse pehle ##002# dial karke check karein. Agar phir bhi problem aaye, toh Supplementary Services mein ja kar manual check karein. Agar help hui ho toh 3 dots (⋮) par click karke 'Accept as Solution' mark kar dena! Shukriya! 💙🚀"

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3 Comments
Solution
sumitkhemnar
Active Level 6
Galaxy S
Agar aapne manual forwarding ON nahi ki hai, phir bhi ye dikh raha hai, toh ise in steps se theek karein:
1. Universal MMI Code (Sabse Asar-daar)
Ye code har network par kaam karta hai aur saari active forwardings ko ek saath band kar deta hai:
Apna Phone Dialer open karein.
##002# dial karein aur "Call" button dabayein.
Aapko ek message dikhega: "Erasure was successful." Iska matlab saari forwardings hat gayi hain.
2. Check Supplemental Services Settings
Kayi baar background mein "Conditional Forwarding" ON reh jati hai (jaise jab phone unreachable ho):
Phone App > 3 dots (⋮) > Settings.
Supplementary services par tap karein (Thoda load hone mein time lega).
Call forwarding > Voice call par jayein.
Check karein ki Always forward, Forward when busy, Forward when unanswered, aur Forward when unreachable sab "Off" hain ya nahi. Agar koi ON hai, toh use manual OFF kar dein.
3. Network Settings Reset
Agar codes se kaam nahi ban raha, toh network configuration mein dikkat ho sakti hai:
Settings > General management > Reset.
Reset network settings par click karein. (Isse aapka Wi-Fi aur Bluetooth reset hoga, data nahi).
4. SIM Card Refresh
Ek baar phone ko Switch OFF karein.
SIM card nikaal kar dobara insert karein aur phone ON karein. Isse network towers se fresh signal milta hai.
📝 Expert Note for Community:
"Bhai, aksar ye message tab aata hai jab 'Call Waiting' ya 'Voicemail' services active hoti hain. Sabse pehle ##002# dial karke check karein. Agar phir bhi problem aaye, toh Supplementary Services mein ja kar manual check karein. Agar help hui ho toh 3 dots (⋮) par click karke 'Accept as Solution' mark kar dena! Shukriya! 💙🚀"
Soumyadip711
Active Level 1
Galaxy S
Thank you for helping me.😊
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Dialer app>settings>supplementary services>call forwarding>voice call>ensure no number is set in all 4.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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