Call echoing problem

[akdey]

Hi Team,

Is there a known issue with Samsung Galaxy S24 ULTRA with call quality ? I am.using jio Sim and sometime intermittently on inbound or outbound call I hear my voice echoing back to me and I can't hear other party. Other party confirmed that they can hear me though. 

Have sent the error report as well in feedback section.

[StarShree]

I too faced this with jio. Jio is just shitt. I ported to airtel n now 00 issues.

Accept solution by clicking 3 dots of the comment

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the device Settings:  Settings > General Management > Reset settings>Reset all settings to their default.

Increase the call volume: Ensure that the volume on your device has been set to the highest level during a voice call. You can also try tapping on the speaker to see if this improves the call volume.

*During a voice call, press the volume button of your device, to open volume settings.

*Tap and drag the call volume bar to left or right to increase the call volume.

Disable mute all sounds feature if enable: Settings> Accessibility> Hearing enhancements> Disable Mute all sounds, if enabled.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps. 

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

2. Remember the Google password before resetting the device because it is required during initial setup.

3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.

This will erase all data, including files and downloaded apps.

Also, you have already share logs with our dedicated team , we request you to please kindly wait for the revert from the technical error team end.

Warm Regards,

Samsung Customer Support