Original topic:

Call background is stuck

(Topic created on: 05-27-2025 06:55 PM)
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zolv
Beginner Level 2
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Galaxy S
My S23 is not changing the call background image after One Ui7 update it shows that it's set on one of the featured image but when I actually get a call it only shows a solid color image i tried to change it many times but it goes back to that bright annoying solid color 
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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