Original topic:

Bug report

(Topic created on: 03-12-2024 05:10 PM)
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Rochitd14
Active Level 4
Options
Galaxy S
5g is not working after the March update on S24 Ultra and the device is constantly heating, please do something samsung.






#samsung #samsungindia #S24Ultra #samsungsupport

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

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9 Comments
Akilan_R
Active Level 6
Galaxy S
Go to setting search mobile network go to network mode check 5g enable or not otherwise u turn on flight mode and turn off flight it may be work If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Rochitd14
Active Level 4
Galaxy S
Tried above methods already but no solution, my other devices are getting 5g network but not this device
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Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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Rochitd14
Active Level 4
Galaxy S
Done that already,Thanks btw
goodthings
Expert Level 5
Galaxy S
Kindly complaint again and again repeat on same chanel. Thanks.
Rochitd14
Active Level 4
Galaxy S
Sure!
goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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Sayan_SS_
Expert Level 5
Galaxy S
Please Complain To Samsung Support.
To Complain To Samsung Support Follow The Steps:-
Open Samsung Member→Click on Support Present Below→Click on Report→Type Your Report And Clip The Image Through The Clip Button Present Above→Click on Send.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

How to use 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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