Original topic:

Bug: App archived, now unable to restore.

(Topic created on: 05-22-2025 05:20 PM)
108 Views
sunny9577
Beginner Level 2
Options
Galaxy S
The archive functionality is broken. I archive one app by mistake and now I am unable to restore it. Play store is giving error. 

No where to report this issue. This has hampered my usage of phone as this is important app which I use. 

Don't use this feature. 

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2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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sunny9577
Beginner Level 2
Galaxy S
Submitted the report. Try to fix this major issue ASAP. I am unable to use the app which is needed. Thanks.
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