Original topic:

Brightness of S24 Ultra

(Topic created on: 02-09-2024 09:39 AM)
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Arfaa
Active Level 6
Options
Galaxy S
Have you guys noticed the brightness on S24 Ultra increases all of a sudden when you swipe down from the right on the status bar (on top) to get the shortcuts to all the toggles like Wi-Fi, Bluetooth, etc. 
I mean there's a significant increase in brightness every time you swipe down irrespective of what ambient light condition is whether dark or outdoors.
Is it a bug or a new feature? If it's a new feature, how to disable it? It's mildly irritating.
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6 Comments
Galaxy S
May be a bug. Wait for software update.
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Arfaa
Active Level 6
Galaxy S
Hopefully it will be fixed
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atechfreak
Active Level 7
Galaxy S
Brightness & vividness increases drastically when you open photos & videos too from gallery app. Also on all video streaming apps. It's an AI phone it's not a bug. Where ever more vividness and brightness is required it happens automatically.
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Arfaa
Active Level 6
Galaxy S
I understand for photos, videos and video streaming apps. This was there on S21U, S22U, too. But now Quick Settings? Cmon Samsung, we don’t need a bright screen blinding us, not at least in low light conditions.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you share the log file also share images and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Arfaa
Active Level 6
Galaxy S
You took your own sweet time to reply. I don't think I have to share anything anymore as Samsung officially addressed the issue and will fix it in the upcoming update.
What I have as a suggestion is, from next time onwards when a user reports an issue, have the decency to respond quicker and this applies to all the users, not just the S series!
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