Original topic:

Bottom Mic Stopped Working After 6.1 Update!

(Topic created on: 09-21-2024 05:22 PM)
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Bwin31
Active Level 6
Options
Galaxy S
My bottom mic is not picking any sort of voice after recent 6.1.1 update on my S23Ultra, i am confused is my hardware suddenly got faulty or is it cause of the Softwate update! 
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Bwin31
Active Level 6
Galaxy S
I don't think resetting will help! I've already reset the settings and tried everything I know to do. Thanks for the reply, though. 🙃 I'll take it to a service center today.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file as you have already tried the possible steps. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support