Bluetooth headphone issue.

[MdAzmainAdil]

Recently, I've been having an issue with my Bluetooth headphones paired with my S21. I have three different headphones paired with it. Right after installing the new software update in January, all my headphones started acting up. The issues I'm facing are:

 * Auto-disconnecting and reconnecting.

 * Distortion in audio and video calls.

 * Occasionally, voice call issues get resolved, but then the audio from the media player becomes fuzzy, or sometimes there's no response.

Now, I've checked my headphones with other devices and confirmed that they are working correctly. I've unpaired and re-paired the headphones several times, but that hasn't solved the issue.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Kindly try to connect your device with "other devices" and check.

● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset settings: Settings>General Management>Reset> Reset all settings to their default.

● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[MdAzmainAdil]

Thank you for your feedback. While a device reset was not feasible, a system update released on March 8th appears to have resolved the reported issue.