Bluetooth detect problem

[vijayns]

My s24 fe not detect helmet bluetooth device but my iphone 12 pro is detect and connected the that device.

 samsung clear this issue 

this stage off technology but ?????

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Reset App Preferences: Settings > Apps > Tap on More option or on three dots at the top right corner of the screen > Reset App Preferences.

2. If the issue is not resolved by above step, then: Clear “Paired List”: To clear tap on “Settings” option along with the paired device > Unpair.

3. Try and connect your device with another device:

4. If the issue is still not resolved, then “Clear cache and data” of Bluetooth app:
Go to Settings > Apps > Filter and sort > Show system apps > OK > Search apps > type ""Bluetooth"" > Tap on ""Bluetooth"" > ""Storage"" >""Clear cache""
Note: Clearing the app cache is like cleansing your apps. It will get rid of residual files that could slow down the app.
Tap on ""Clear data"".
Tap on ""OK"".

Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.

5. If the issue is still not resolved, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

6. If the issue is still not resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support