Bluetooth connection : ear buds gets disconnected automatically

[RKX02]

Am using s24 ultra and oneplus nord buds 2r. While using the bluetooth device for a longer period of time it gets disconnected automatically in between and then have to connect it manually again by going into the bluetooth settings.

Has anyone faced the same issue with your usage of wireless headsets and Samsung phones. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly perform the following steps to resolve your issues.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

● Reset settings: Settings>General Management>Reset> Reset all settings to their default.

● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

● Galaxy buds issue: Kindly reset your buds once.
Step1: Kindly open Galaxy Wearable App.
Step2: Tap on about earbuds.
Step3: Reset earbuds.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[RKX02]

Am not using galaxy wearable why to open and reset the same