Original topic:

Block calls from unknown numbers but still receiving calls on samsung

(Topic created on: 07-17-2024 11:51 AM)
296 Views
romeshwar
Active Level 3
Options
Galaxy S
I have enabled the Black Unknown call but still receiving calls. I have tried enabling/disabling it, but it's not working.
4 Comments
shobhit007
Active Level 5
Galaxy S
Same issue in my s22 too. I'm getting calls from unknown numbers despite switching on the block unknown caller in dialer
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Greetings from Samsung Customer Support!

As per your query, we want to inform you that you can use this option for blocking unknown numbers.

If this option is not working kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

You can also use these steps to block the numbers by the given link: https://www.samsung.com/in/support/mobile-devices/block-calls/

Warm Regards,
Samsung Customer Support

0 Likes
vinayshah
Expert Level 1
Galaxy S
This has started since ONE UI 5. Prior to that it used to work like a charm.
Also, with ONE UI 5, they removed "block SMS by keywords" which was such a helpful feature. **bleep** Samsung.
0 Likes
Samsung_TgyG5I2
Beginner Level 2
Galaxy S

I wonder how Samsung gave this feature and made it useless.  Asking the Samsung phone buyers to send details, screen shots are all useless. Samsung, You know the problem, but pretend to ignore it for your phone buyers. This is not correct. on your part. Solve this problem promptly. Don't just keep quite. It is much annoying to receive a call from a fraudster and get cheated resulting in financial losses in some cases. Solve this call barring from unknown numbers immediately in the next update. If you do not do it, it amounts deficiency of service which will give way to remedial legal actions against you, Be serious, Dear Samsung!

0 Likes