Battery drain

[elvisg]

Hi users,

Please let me know what is the issue with s23 ultra after april security patch update or is there any issue with the battery what happens is soon i unplug the charger after 100 within a min or less than that it goes to 99 before update there was not such issue but i am confused is this related to battery or software update.

Please note that all the settings are same which was before the update nothing is working in background 

[mohitx12]

Same happen with me

[elvisg]

Since when?

[mohitx12]

After updating to 6.1 so many issues camera quality is also downgraded

[elvisg]

Ok

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[suman6746]

It happens with s22 also. After april patch install

[Usmangani_Shekh]

Same issue in my s24 ultra after April Security Update

[SamPro]

So S24 series also affected? Samsung really need to look at doing a proper QA before releasing patches. It's not a good sign for new customers of their flagships to get inferior experience.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Perform Battery Optimization: Battery optimization helps you to boost the battery performance of your device. To check battery optimization: Settings > Select Device Maintenance/Device Care/Battery and Device care > Optimize > Optimize all options like Battery, Storage, and Memory

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check whether mobile network fluctuates frequently or the network signal is low in your area. In both cases, the battery will drain considerably fast. We recommend you avoid usage in areas with low network/fluctuation.

Reduce display brightness level: Kindly set the device display brightness in auto mode;
* Steps for setting display brightness in auto mode: Swipe down on the home screen to open the notification panel
* Turn on the Auto brightness option if available.
* It will automatically adjust the display brightness of your device according to ambient light & will reduce the battery drainage.

Adjust screen timeout settings: Settings> Display> Screen timeout> Select minimum screen timeout.

Kindly check which application or interface is using more battery from device care. And try to update app or avoid using that app.

Turn off auto sync of e-mails, app data, etc. we request you to turn off the auto sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.

Steps to turn off auto sync are: 1. Swipe down on the home screen to open the notification panel.
2. Turn off the auto sync option.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support