noobmasterpro
Active Level 2
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-05-2024 10:52 AM in
Galaxy S
Yesterday i have reported the issue. To the Samsung Support regarding battery drain issue it's because of the recent software update which is September 2024 Securitypatch, in Previous software which was August Security patch the battery was performing very well. Due to the recent software update i have to charge my phone 3 to 4 times a day. That's the significant change in routine i use S22+
[I have done all the diagnostic which Samsung said to but except the reset part i don't think it will make any huge changes after resetting.]
The reply i have received from Samsung Support is:-
Dear Samsung Member,
As per your query, regarding the battery drain issue. I will request you please follow some quick troubleshooting steps which might help you solve the issue.
Please perform the "Battery Status (Battery life + Battery Capacity)" test using the Samsung Members app.
Open the Samsung Members app (Battery Status (Battery life + Battery Capacity))
Battery life depends on how the battery is used. Note that different devices have different battery life. The expected battery life for your model can be found in the manual.
1.)Please always use a standard charging procedure. Always charge in one go instead of charging many times as it affects the life span of the battery and battery performance.
2.)Perform Battery Optimization: Battery optimization helps you boost the battery performance of your device. To check battery optimization:
Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory
3.)Turn off Bluetooth, Wi-Fi, mobile hotspot, NFC, etc . when not in use.
4.)We recommend you avoid using in areas with low network/fluctuation because these cause the battery to drain very fast.
5.)Reduce the display brightness level or set the device to auto-brightness mode.
Swipe down on the home screen to open the notification panel
Turn on the Auto-brightness option if available.
It will automatically adjust the display brightness of your device according to ambient light & will reduce battery drainage.
6.)Adjust screen timeout settings: Settings >> Display >> Screen timeout >> Select the minimum screen timeout.
7.)Kindly check which application or interface is using more battery from device care and try to update the app or avoid using that app.
Close background running apps.
8.)We request you to turn off the auto-sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.
Swipe down on the home screen to open the notification panel.
Turn off the auto-sync option.
10.)Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.
11.)Reset the device:
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.
12.)If you do not remember then advised to reset (Forgot password) the Google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.
Please follow the below steps to reset the device:
Step1. Go to Settings.
Step2. Tap on General Management.
Step3. Tap on Reset.
Step4. Tap on Temporary cloud backup or External storage backup
Step5. After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional informationdevice log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application.
To share a log file, click on Samsung Members Application(Open samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query )
Warm Regards,
Kanchan Bharti
Samsung Customer Support.
As per your query, regarding the battery drain issue. I will request you please follow some quick troubleshooting steps which might help you solve the issue.
Please perform the "Battery Status (Battery life + Battery Capacity)" test using the Samsung Members app.
Open the Samsung Members app (Battery Status (Battery life + Battery Capacity))
Battery life depends on how the battery is used. Note that different devices have different battery life. The expected battery life for your model can be found in the manual.
1.)Please always use a standard charging procedure. Always charge in one go instead of charging many times as it affects the life span of the battery and battery performance.
2.)Perform Battery Optimization: Battery optimization helps you boost the battery performance of your device. To check battery optimization:
Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory
3.)Turn off Bluetooth, Wi-Fi, mobile hotspot, NFC, etc . when not in use.
4.)We recommend you avoid using in areas with low network/fluctuation because these cause the battery to drain very fast.
5.)Reduce the display brightness level or set the device to auto-brightness mode.
Swipe down on the home screen to open the notification panel
Turn on the Auto-brightness option if available.
It will automatically adjust the display brightness of your device according to ambient light & will reduce battery drainage.
6.)Adjust screen timeout settings: Settings >> Display >> Screen timeout >> Select the minimum screen timeout.
7.)Kindly check which application or interface is using more battery from device care and try to update the app or avoid using that app.
Close background running apps.
8.)We request you to turn off the auto-sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.
Swipe down on the home screen to open the notification panel.
Turn off the auto-sync option.
10.)Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.
11.)Reset the device:
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.
12.)If you do not remember then advised to reset (Forgot password) the Google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.
Please follow the below steps to reset the device:
Step1. Go to Settings.
Step2. Tap on General Management.
Step3. Tap on Reset.
Step4. Tap on Temporary cloud backup or External storage backup
Step5. After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional informationdevice log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application.
To share a log file, click on Samsung Members Application(Open samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query )
Warm Regards,
Kanchan Bharti
Samsung Customer Support.
21 Comments
- « Previous
- Next »
reser
Active Level 2
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-18-2025 10:03 PM in
Galaxy S
Reset all all notification reset
reser
Active Level 2
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-18-2025 10:04 PM in
Galaxy S
Anyone all otherwise system reset
- « Previous
- Next »
