Original topic:

Battery drain after receive one ui 8.0

(Topic created on: 3 weeks ago)
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NIGHTMARE01
Active Level 3
Options
Galaxy S
Battery drian problem after the receive one ui 8.0 ha s campared to UI 7.0 After we use 1 hour of YouTube . It drains 12-20% drain battery or two minute on chrome, it drain 2- 4% and samsung using 2 min screen on time news d rains 3-4% and other app to please fix that problem in my s25

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6 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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HyperXFury
Active Level 7
Galaxy S
Jesus just stop with this false help already.....if you want to help, educate yourself first. Customer support doesn't help without logs. Members app won't collect the bug by default and most users cannot collect logs via ADB or advanced logs such as dmesg logs etc....
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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HyperXFury
Active Level 7
Galaxy S
To answer your question, it's normal for the battery drain to be on higher side after the update. This is because the system has been updated to a newer Android version, and configuration has to be updated. The system needs to re-learn usage patterns. Give it a week's time, and allow it to settle down....
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NIGHTMARE01
Active Level 3
Galaxy S
Ok
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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