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Original topic:

Battery drain after April update

(Topic created on: 05-10-2024 01:56 PM)
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Chaitu1907
Active Level 3
Options
Galaxy S
Hey guys, I've been using the S24 Ultra for about 3 months now and I've noticed that the battery life has gotten way worse after the April security patch. Before the update, I could easily get a day and a half of battery life with 97% charge, but now it only lasts for 18 hours. I used to only have to charge my phone once a day, but now I have to charge it twice. Even the screen-on time has gone down from 9 hours to 5.5 hours. Is anyone else having this problem, or is it just me?
19 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Chaitu1907
Active Level 3
Galaxy S
Raised an error report and they sent troubleshooting steps and I did them all but no use
goodthings
Expert Level 5
Galaxy S
Please repeat complaint to Samsung customer support again and again on same chanel. Thanks.
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Solution
Rohit0595Kumar
Active Level 10
Galaxy S
Mine stuck while zooming and appears blur, again i readjust by zoom out ad in then it works also photo quality is compromised then earlier
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Chaitu1907
Active Level 3
Galaxy S
Agreed 👍
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AK997
Active Level 3
Galaxy S

I'm having the same issue.

What did you do to resolve it?

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Chaitu1907
Active Level 3
Galaxy S
Still no resolution, tried opening an error report but they advised troubleshooting steps I tried but no use
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Solution
MrRudra2004
Active Level 6
Galaxy S
Yes I'm having it too though mine is not s24 ultra...but after this patch my battery life is also inconsistent very inconsistent
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