Battery Drain Problem

[Anonymous]

Whose phone is draining battery quickly after the August security patch update? My phone's battery is draining very quickly.

[RĀJ]

Hi. It is always helpful to clear the cache portion of the phone through the recovery partition after every update. It will be helpful

[Anonymous]

Ok! I I will try it.

[RĀJ]

In case you are not sure how to it, here are the steps:

connect the phone to a pc/laptop via USB. Then turn off the phone while connected. Then if you're laptop is on and phone is charging via it, it will show the battery charging animation in off state, wait for it to load fully with percentage, then press vol up +power button together, when you see the samsung galaxy boot logo let it go, if you had follwed the above steps correctly you should be in stock recovery. There use vol down key to select wipe cache partition, when you chose it , it will again ask no and yes. Press yes and reboot.

[Anonymous]

Battery Drain problem solve after clear cache

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support