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Original topic:

Battery Drain Issue in Samsung Galaxy S24

(Topic created on: 09-11-2024 10:13 PM)
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Urs_Nk
Active Level 5
Options
Galaxy S
After the Recent September Update for 2.8GB there was a battery draining issue. My phone is getting drained little quickly compare to previous updated. They have given extra features in this update but they need to concentrate on Battery Optimization.

Anyone facing the same issue?.
adylazarov
Active Level 1
Galaxy S

Just se, I i used 55% of my battery to continously play YouTube videos for 12 hours and 51 minutes. So Screen on Time is 12,51 hours with 45% battery left on normal use. Video watching. Messenger_creation_7B50035F-6BD6-4C34-99AB-05422E86D9EB.jpeg

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SachinDnl
Active Level 6
Galaxy S
Wait for 4-5 days cuz after update battery drains fast is normal bro
Urs_Nk
Active Level 5
Galaxy S
Ok bro. Thank you
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Urs_Nk
Active Level 5
Galaxy S
Thanks
goodthings
Expert Level 5
Galaxy S
Your's most welcome.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
dhhfbcvnvn
Active Level 6
Galaxy S
Cnnfcbbb
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Urs_Nk
Active Level 5
Galaxy S
Thanks
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