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09-11-2024 07:34 PM in
Galaxy SSolved! Go to Solution.
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10-22-2024 09:01 AM in
Galaxy SJust se, I i used 55% of my battery to continously play YouTube videos for 12 hours and 51 minutes. So Screen on Time is 12,51 hours with 45% battery left on normal use. Video watching.
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09-11-2024 10:13 PM in
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09-11-2024 10:14 PM in
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09-11-2024 10:27 PM in
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09-11-2024 10:34 PM in
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09-11-2024 10:28 PM in
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09-12-2024 07:55 AM in
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09-12-2024 11:03 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.
Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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09-12-2024 11:23 AM in
Galaxy S