I recently purchased new galaxy S22 ultra phone from a nearby offline store in March 24.After 2 days of usage, I noticed quality issues with video footages captured.The outdoor videos looked oversharpened , colors distorted and nothing good when compared with my previous S20 plus phone.Also I noticed distinct quality issues when playing HDR video in Youtube.I played a sample 4k HDR video footage from youtube and compared with my older phone and immediately noticed the video is crisper more detailed and brighter in 2 year old S20 plus.I went to service center and showed the issues.The service center guy had Note 10plus phone and he also compared with the same video from youtube.The Note 10 plus phone displays better quality both in brightness and details.He taken video footage of the same and send to Samsung officials for confirmation.He replied me that the officials told him to compare with another S22 ultra phone for better checking.But the problem is service center guy told me they don't have any S22 ultra phone to compare with.I called Samsung customer care executive and told the matter and arranged a conference call with the service center person.The customer care executive has asked service center executive to get a phone from sales team in Trivandrum district.The customer care executive told me since it was compared with Note 10 plus she told the comparison would be inappropriate as Note series phones are superior (compared with S22 ultra ) so she insisted it should be compared only with another S22 ultra.Later the service center guy called me and told he is not getting any Demo phones from sales team to compare with so he forwarded the issue by comparing with Note 10 plus phone.Today I called customer care executive again and told this is response from service center and another conference call was arranged.This time service center person told he informed higher authorities to get a phone to compare against.Still my problem is unresolved and I have two questions to ask for Samsung India.
1. If they found the phone display quality inferior compared with 2 - 3 year old phones then why wouldn't they accept the fact that my S22 ultra is faulty.Even if they compare with another S22 ultra and found the video quality same does that mean the new top of the line phone display is inferior to their previous models
2. Why is it taking this much time to get a demo phone to compare with in a city like Trivandrum in India.Samsung seriously, pathetic services.I have been a previous owner of Samsung flagship phones from S5, S8 and S20 plus so I know what the quality of those phones. I AM TERRIBLY DISAPPOINTED WITH THE PHONE AND THE SERVICE
Have you tried setting the display configurations the same on both phones - like white balance, screen mode, brightness, etc. Keep everything identical (since both are Samsung phones in your case) and see if you are still not happy. I'll check out the video a few more times to see if my eyes can pick something up.
I can't agree less with u....m also disappointed with this phone especially the money I spent on this.... battery optimisation, display brightness, the software optimisation, the jittering the lagging all of them r **bleep** just **bleep** just so **bleep**..... they should seriously consider rolling out updates regarding these issues even the speaker quality is **bleep**.... m saying all these cuz I own the s22 ultra n I know what it lacks compared to its competitor( iPhone 13 Promax).... totally disappointed.... #Samsung please do something about it.
I think one shoukd buy iphone if they are planing to buy such expensive samsung phones. At least there would be satisfaction of quality and performance.
Don't invest our hard earned money on Samsung premium mobiles. Low-quality with premium price and worst customer care service. Beware of Samsung quality
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