Backup calling issue

[SharadG]

I'm facing backup calling issue after turning one sim to esim.

Do We need to have both physical sims for back up calling?

In Sim 1 physical is Vodafone ,sim 2 is esim by airtel.

When there is no network to airtel I'm able to call through WiFi but if wifi is not available im not able to call using sim 1 data

[SharadG]

Its not working for both physical sim also. Anybody also facing issue?
Its working fine for Vodafone. Just it not working for airtel when there is no network to airtel sim

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support