Auto restarts

[GRID_97]

My s22 keeps restarting out of the blue and often even when it is sitting idle without touching. I factory reset it as well still the problem persists. 

Anyone had/have the same issue?

[parthsarthisaxena]

Try turning off the feature
Setting>battery and device care>auto optimization >turn off auto restart
This may solve your problem.

[GRID_97]

It's off.

[parthsarthisaxena]

Maybe try rebooting in safe mode and see if that's solve the problem.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon also stop Auto restart in device care too. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[GRID_97]

Tried all solutions...looks like it might be hardware issues, will take my phone to Samsung service center. I purchased it through Flipkart, do I need invoice slip or something for this?

[goodthings]

You are right, maybe Motherboard issue. Please go to with original invoice to Samsung service center. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device.

Disable the auto restart function
There are two methods to disable the auto restart function

Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support