We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Note: Steps may vary as per device and operating system. Note: This feature may not be available in all Samsung Galaxy smartphones.
Method 1: Automatic Go to Phone app>>Three dots>>Settings>>Record calls>>Auto record calls>>Enable
you can choose the preferred option from the following: • All calls • Calls with unsaved numbers • Calls with specific numbers
How to view Recorded Calls Please follow the given below steps to view recorded calls Step1: Phone app Step2: Three dots Step3: Settings
If the call recording feature does not work, follow these given steps Note: If you are using Wi-Fi calling then you won't be able to record any calls. Step1: if still problem persists, then perform ‘Reset app preferences Go to Settings > Apps > Three dots > Reset app preferences > Reset Step2: Restart the device Step3: Reset the settings Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings Step4: Software update Go to Settings > Software update > Download and install > Download > Install now Note: Steps may vary depending on the OS & device model. Step4: Record calls Step5: Recorded calls
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
