Auto call recorder not showing in my s24 ultra

[Ajithmunusamy]

Auto call recorder feature is not showing in my s24 ultra device what is the reason whether it can be available or not...

[goodthings]

Your's device is out of India variant so it's not available now. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[vivek1989]

Its available in my s25 5g please restart ur device /or rest the setting /clear cache of call settings

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Please Note:
• This feature does not work in ""Wi-Fi calling"".
• This feature may not be available in all Samsung Galaxy smartphones.
• Steps and Images may vary based on the OS or availability of feature.

There are two easy ways to record calls on your Samsung Galaxy smartphone.

Method 1: Please follow the given below steps to record calls automatically:
Phone app > Three dots > Settings > Record calls > Auto record calls > Enable

You can choose preferred option from the following:
• All calls.
• Calls with unsaved numbers.
• Calls with specific numbers.

Method 2: Please follow the given below steps to record calls manually:
Ongoing Call screen > Three dots > Record call.

How to view Recorded Calls: Phone app > Three dots > Settings > Record calls > Recorded calls.

If call recording feature does not work, follow these given tips:
Note: If you are using Wi-Fi calling, then you won't be able to record any calls.

1: Perform ‘Reset app preferences’
Go to Settings > Apps > Three dots > Reset app preferences > Reset.
2: Restart the device.
3: Reset the settings:
Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings.

4. Update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support