Call recording option in S24 ultra

[Suman2901]

My device 24 iltea is not showing call recording option.

How can I get that feature? 

Is this model don't have that option or for my device only I didn't get?

[SamsungUser2k15]

I think you have purchased your mobile outside of India. Call recording feature is depends on the region you live in.

[Suman2901]

Yes I have purchased it from dubai
Now iam staying in india.

Don't i get that option now??

[Darkvader12]

Yes you won't get that option

[sume242936]

Is there any other option to record calls

[Darkvader12]

Third party apps

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Please Note:
• This feature does not work in ""Wi-Fi calling"".
• This feature may not be available in all Samsung Galaxy smartphones.
• Steps and Images may vary based on the OS or availability of feature.

There are two easy ways to record calls on your Samsung Galaxy smartphone.

Method 1: Please follow the given below steps to record calls automatically:
Phone app > Three dots > Settings > Record calls > Auto record calls > Enable

You can choose preferred option from the following:
• All calls.
• Calls with unsaved numbers.
• Calls with specific numbers.

Method 2: Please follow the given below steps to record calls manually:
Ongoing Call screen > Three dots > Record call.

How to view Recorded Calls: Phone app > Three dots > Settings > Record calls > Recorded calls.

If call recording feature does not work, follow these given tips:
Note: If you are using Wi-Fi calling, then you won't be able to record any calls.

1: Perform ‘Reset app preferences’
Go to Settings > Apps > Three dots > Reset app preferences > Reset.
2: Restart the device.
3: Reset the settings:
Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings.

4. Update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support