If audio is unstable while using a Bluetooth headset, it may be due to a faulty connection between your device and headset, the surrounding environment or the Bluetooth cache. Follow the guide below to troubleshoot your Bluetooth headset audio issue.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
First, try rebooting both your device and your Bluetooth headset. If the problem persists, follow the steps below to troubleshoot your Bluetooth headset audio issue.
Go to Settings > Software update.
Tap on Download and install.
Follow the on-screen instructions.
Try re-pairing the device to the Bluetooth headset
An unstable connection between your device and the headset may be causing your audio issue. Follow the guide below to disconnect and reconnect your headset.
Step 1. Open Settings and tap Connections.
Step 2. Tap Bluetooth.
Step 3. Turn on Bluetooth and tap Settings, located next to the connected Bluetooth headset.
Step 4. Tap Unpair.
Step 5. Tap Back.
Step 6. Turn on Bluetooth and enable pairing mode on the headset. When the headset appears under Available devices, tap and connect the headset to the device.
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Head to the Members app. 2. Select Get Help > Error Report. 3. Tap 'OK' to send System Log Data. 4. Choose the symptom and include as much detail as possible.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.
