Original topic:

Audio/video Pausing issue

(Topic created on: 08-22-2024 03:29 PM)
171 Views
itsme1998
Active Level 2
Options
Galaxy S
Over the last few days, I have been experiencing difficulties it is automatically pausing while watching YouTube videos, listening to music, and viewing Twitter videos. The nature of the issue remains unclear to me. I would appreciate any insights or suggestions from colleagues on how to address this problem effectively.
2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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abhinavkrpcse
Active Level 7
Galaxy S
Clear cache and app data.
Update apps.
It will fix issue.
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