Artistic effect issue not fixed in one UI 8 update 😡

[tanmay_guha]

After posting on the samsung members community and sending log file and reporting to the samsung customer care, it not fixed in one UI 8 update 😡 very bad software service by samsung 😡 - "Artistic portrait effect, a feature of samsung gallery, which is used to glow background light in a artistic way like circle shape, heart shape etc, This feature previously worked on S23FE but after recent update this feature is not working. I've tested same photo on S20FE it's working but it's not working on the successor series S23FE!!!" - Samsung care assured that this issue will be fixed on the future update but it not fixed 😡 I'm also sharing the screenshot of samsung care reply.

[XIICOMMANDERIIX]

It's available in Galaxy Enhance X, but it's frustrating as we can't focus how we want to, as it is edited.

[tanmay_guha]

I have installed but it's not done in this app 😞

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that you have already shared the log files regarding your device issue with our dedicated team. Still, as your issue has not been resolved yet, So, we would request you to please share log files once again through the Samsung member application. Our team will analyse your device issue and share the same with the higher technical department.

Path: Samsung Members Application (Open Samsung member application > Tap on support > Tap on send feedback >Choose composer option > Select error > Select the appropriate category > Type your query )

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[waisong1]

Please fixed the camera quality as soon as posible very poor quality on samsung s23fe portrait photo shoot and the portrait video..

[tanmay_guha]

Yes face detailing and edge detection is decreasing day by day on portrait mode

[gaikwl2]

Artistic effect is not showing