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10-04-2023 03:50 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query kindly perform the following steps to resolve your issue.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Kindly check the RAM in your device:
Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day
Enable data roaming (while roaming): Settings > Connections > Mobile Networks > Data roaming.
Check mobile data limit
Every Android phone lets you set your own mobile data limits and warnings for when you’re about to reach your limit. These aren’t usually switched on by default, but maybe you set a limit previously, since the customer has upgraded his/her tariff, and has forgotten to update your mobile data limit accordingly.
To check this:
1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device)
2. You’ll see a graph showing your data usage along with a whole bunch of settings. Make sure your data limits in the graph correspond with what your network allows by dragging the limit up or down in the graph.
3. Alternatively, you can turn off all data limits by unchecking the “Limit mobile data usage” box.
How to disable Mobile data limit: Settings > Connections > Data usage > Settings > Disable the set data limit > Data limit disabled
Reset and set new APN
Access Point Names (APNs) are the means by which your mobile network provider connects your phone to the mobile Internet. It sets up your phone with all the crucial settings like IP addresses and gateways to (hopefully) get you connected. However, this process sometimes can go wrong and require a reset.
Note: APN settings are set by network operators and not by Samsung. You need to contact your network operator and get the correct settings for your account.
How to Reset APN: Settings > Connections > Mobile networks > Access Point Name > Tap on the menu (three dots) then tap on Reset to defaults > Reset.
How to set new APN: Settings > Connections > Mobile networks > Access Point Name > ADD > Name > Enter the Name > OK > APN > Enter the APN > OK > Menu > Save.
Reset network settings: Settings > General management > Reset > Reset network settings > Reset settings > Unlock your screen (If you have previously set it) > Reset
Delete VPN Profile
Please follow the below-given steps to delete the VPN profile.
Path: Settings > Connections > VPN > Delete VPN Profile if available.
(Customer will see a key icon in the notification panel if the VPN is activated).
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
