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Original topic:

Apps failing to update after Android 12, UI 4 upgrade

(Topic created on: 01-28-2022 11:12 AM)
318 Views
Mith43
Active Level 3
Options
Galaxy S
Hi, I am using s20 ultra, I upgraded to android 12 UI 4. The device seems to be working fine but some of the apps fail to update after the upgrade. It had never happened before. I tried upgrading those app from web sites but same error. Clearing cache memory and apps data  for Google Play store didn't solve the issue. Please advise.
16 Comments
Mith43
Active Level 3
Galaxy S
Rebooting didn't solve the issue, I believe I should wait for January patch then.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

Mith43
Active Level 3
Galaxy S
The only option provide from service center was to factory reset the device. I have not tried it yet.
0 Likes
Samsung_T3ZBarB
Beginner Level 2
Galaxy S

One UI 4.0 isn't ready for release to S20 users yet.  I got it OTA for my S20+ and it's a nightmare.  I'd try to roll back, but a factory reset is more of a headache right now (although that might change soon).

Considering using my S10 until Samsung can fix the One UI 4.0 problems on S20 family of phones.

0 Likes
Mith43
Active Level 3
Galaxy S
Hi everyone, the app update is resolved. The issue was happening due to Intune Company portal.

All the apps were successfully updated after Company Portal app was uninstalled.
0 Likes
KartikIyer
Active Level 1
Galaxy S
How to resolve this. I am facing same issue for S21 ultra
0 Likes
KartikIyer
Active Level 1
Galaxy S
I don't have any app - intune on my phone
0 Likes