This typically means your phone isn't set up with a way to make regular phone calls. Here are a few common reasons why you might be seeing this: * No SIM card installed or recognized: Your phone might not have a SIM card inserted, or it's not being read properly. The SIM card is what connects your phone to your mobile network for calls. * SIM card is inactive or expired: If you have a SIM card, it might be deactivated by your mobile carrier or the plan might have expired. * Incorrect APN settings: APN (Access Point Name) settings are what allow your phone to connect to your mobile network's data services, and sometimes they can affect calling as well. If these are not configured correctly, it could cause issues. * Airplane mode is on: When airplane mode is enabled, all wireless connections, including cellular, Wi-Fi, and Bluetooth, are turned off, preventing calls. * Software glitch: Occasionally, a temporary software problem can cause this issue. * Problem with your mobile network: There might be an issue on your mobile carrier's end that's preventing you from making calls. * VoIP or Wi-Fi Calling not configured: If you're trying to make a call over the internet using VoIP or Wi-Fi Calling, these features might not be set up correctly. To try and fix this, you could start by: * Checking if your SIM card is properly inserted. Try taking it out and putting it back in. * Making sure Airplane mode is turned off. You can usually check this in your phone's quick settings panel (swipe down from the top of the screen). * Restarting your phone. This can often resolve temporary software glitches. If those basic steps don't work, you might need to investigate your SIM card status with your mobile carrier or look into your phone's network settings.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
