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Original topic:

Anyone getting black dot (dead pixels) in S20 plus ?

(Topic created on: 10-06-2021 03:32 PM)
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jishnntp
Active Level 4
Options
Galaxy S

image
Dead pixel appeared on s20+

I purchased my s20+ 8 months ago, I've been using it with my utmost care since this is my first premium range handset. Since yesterday, I noticed a small tiny black dot around the curved screen. I checked it with my local mobile repair service associate, they are saying it's dead pixel and it's common among galaxy S series users.

Does the 12 months warranty provided by samsung on purchase covers this issue ?

P.S: this seems more like manufacturing defect rather than user mishandling. 

2 Solutions


Accepted Solutions
Solution
Abpal
Active Level 10
Galaxy S
If it's 8 months, then, change the display from service center.

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Solution
Abpal
Active Level 10
Galaxy S
If no physical damage to display, then, completely free.

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18 Comments
Tan98
Active Level 9
Galaxy S
Visit service center
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jishnntp
Active Level 4
Galaxy S
I don't have a Samsung Care+ protection pack. It's been 8 months and I believe you have to buy a care+ package within 30 days of purchase.
Anonymous
Not applicable
Galaxy S
Oh!
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sammy25
Active Level 10
Galaxy S
I got the same dot in top left side of my s10+ , its a dead pixel .
Though my device is almost 3 years old so expected in my device but not in s20.
Samsung must improve its display quality standards
jishnntp
Active Level 4
Galaxy S
Yeh, true.
I haven't even used this that much and getting dead pixels at this stage is kinda disappointing.
Samsung must improve atleast for the price they are charging us.
sammy25
Active Level 10
Galaxy S
I would say you raise the complaint at highest level.
jishnntp
Active Level 4
Galaxy S
Highest level ?
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sammy25
Active Level 10
Galaxy S
Customer care, consumer forum, different social media platforms, etc. Its just a phrase of saying that you should complain about it with Authority .
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