Amazon Prime video stutters on One UI

[DevB91]

Does anyone else face an issue where video playback on Amazon prime video stutters from time to time?

It almost seems like the video is dropping frames but the moment you touch the screen the lag goes away. Then it randomly happens again after sometime.

I have a S23 plus with performance mode set to light, screen refresh set to standard with Wifi power saving mode turned on.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Note: kindly contact the particular application helpline once to make sure there is no issue from their end.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[DevB91]

I have tried these steps already. In fact incleared data for the app too. Finally when that did not work i uninstalled the app and re-installed it as well. None of it has helped.

[waadarsh]

I also have the same issue on my s23

[Anton234]

Hey, have you guys still the issue? Wondering if it's fixed with update 24.01. (Germany)... but not sure yet... sometimes it started after 10m watching or so ....... (S23+)

[Anton234]

edit* still impossible to watch prime video without deactivate hardware acceleration. Really **bleep** that Samsung says it's Amazon and Amazon says it's Samsung. Good work 👍

[DevB91]

Currently it seems the only way to addrsss this to disable hardware acceleration from within the Prime video app